BECU Service Message Terms and Conditions

BECU and its service providers may contact you for non-marketing purposes and/ or about your current and/or future BECU accounts or applications at any telephone number you provide now or in the future. BECU may use automated telephone dialing, text messaging systems, prerecorded or artificial voice message calls and electronic mail to contact you. By giving us your telephone number, you indicate that you consent to our use of this number to contact you, even if Your Number is listed on a state, federal, or corporate “Do Not Call” list. Telephone messages are played by a machine automatically when the telephone is answered and may be recorded by your answering machine or stored by your device. Standard message and data fee charges may apply and you agree that BECU will not be liable for such charges. The frequency of messages varies. BECU may discontinue messages at any time without prior notice to you, subject to applicable law.

You agree to update us promptly if any email address or telephone number that you have given to us in the past is (A) surrendered by you, or (B) changed by you. At any time, you may call BECU at 1-800-233-2328 to update Your Number, to receive assistance, or to revoke your consent to receive non-emergency calls or text messages at a telephone number assigned to a wireless device (or any service that charges on a per-call basis). As an alternative, you generally may reply “STOP” to instruct us to stop delivering a message to such a telephone number.

BECU sends certain text messages via Short-code Messaging Service (“SMS”) using distinct short codes that appear on your phone as the number from which the SMS message is sent. One series of such messages is sent from short code 41205 (“SMS 41205 messages”) and another is sent from short code 85745 (“SMS 85745 alerts”). The distinction between these codes enables you to cancel one kind of SMS message without cancelling others.

For example, replying “STOP” to an SMS 41205 message will cancel all SMS 41205 messages without affecting SMS 85745 alerts, and replying “STOP” to an SMS 85745 alert will cancel all SMS 85745 alerts without affecting SMS 41205 messages. Replying “STOP” to an individual Zelle message will cancel all Zelle messages, but will not cancel SMS 41205 messages or SMS 85745 alerts. These SMS message codes are examples. This is not an exhaustive list of alerts or other SMS messages, as the kinds of message that we offer may change from time-to-time.

Replying “STOP” is the fastest and easiest way to cancel any specific kind of BECU text message, in general. Appointment reminder messages are an exception: If you used BECU’s “Make an Appointment” webpage to request a text reminder about an appointment and you later use this webpage to cancel the appointment, then the text reminder will be cancelled automatically. You acknowledge that you may receive a text message to confirm your request to “STOP” other kinds of text messages, or to confirm cancellation of an appointment.

If you reply “STOP” to a message that looks like a BECU text message from a particular code or phone number, but thereafter you continue to receive messages that appear to come from the same code or phone number, then please call us at 1-800-233-2328. BECU will never ask for account information, passwords, or other sensitive information via text or any other channel that is not fully secure or protected. If you aren’t certain that a “BECU”-branded text message is authentic, then you may call 1-800-233-2328 for help determining whether the message was really sent by BECU.

For SMS 85745 alerts, there are additional ways to indicate your preferences. If you have enrolled in BECU Online Banking, you may log into your Online Banking account and visit the “Alerts” webpage, where you may choose among several options to change your Alert preference settings. If you have enrolled in BECU Mobile Banking, you may open your BECU Mobile app, select “Settings” and then select “Notifications” to find a screen on which you may change your preference settings for SMS 85745 alerts.

You acknowledge that our messages may include information about your BECU applications or accounts and may be sent to you without being encrypted. It is possible that the messages may be heard or viewed by persons other than you. To protect your BECU account information, BECU will never include your complete account number or password in a Service Message.

It is your responsibility to determine whether your communications device service provider (“Service Provider”) supports the messages contemplated by these terms and conditions and if your communications device is capable of receiving such messages. Not all phone services or prepaid phones are supported. Our messages may be subject to standard messaging rates or other Service Provider charges that may be assessed directly to you by your Service Provider. You are responsible for any fees imposed by your Service Provider.

Service Providers participating in the BECU service message program include: Alltell, AT&T, Sprint, T-Mobile®, Verizon Wireless, Boost, Cricket, MetroPCS, Nextel, U.S. Cellular, Virgin Mobile, ACS Wireless, Appalachian Wireless, Bluegrass Cellular, Carolina West Wireless, Cellcom, C-Spire Wireless (formerly Cellsouth), Cellular One of East Central Illinois, Cincinnati Bell Wireless, Cross/Sprocket, Duet IP (AKA Max/Benton/Albany), Element Mobile, Epic Touch, GCI Communications, Golden State, Hawkeye (Chat Mobility), Hawkeye (NW Missouri Cellular), Illinois Valley Cellular, Immix (Keystone Wireless/PC Management), Inland Cellular, iWireless, Mobi PCS, Mosaic, MTPCS/Cellular One (Cellone Nation), Nex-Tech Wireless, nTelos, Panhandle Telecommunications, Peoples Wireless, Pioneer, Plateau, Revol, Rina - Custer, Rina - All West, Rina - Cambridge Telecom Coop, Rina - Eagle Valley Comm, Rina - Farmers Mutual Telephone Co, Rina - Nucla Nutria Telephone Co, Rina - Silver Star, Rina - South Central Comm, Rina - Syringa, Rina - UBET, Rina - Manti, Simmetry, South Canaan/CellularOne of NEPA, Thumb Cellular, Union Wireless, United, Viaero Wireless, West Central Wireless, Aliant Mobility, Bell Mobility, Fido, MTS Mobility, NorthernTel Mobility, Rogers Wireless, SaskTel Mobility, Télébec Mobilité, TELUS Mobility, Vidéotron, Virgin Mobile Canada, WIND Mobile. Not all Service Providers are available in all locations.

If you have any questions, you may call a BECU representative at 1-800-233-2328. In addition, you may send us a secure message using Messenger in the BECU mobile app or may visit any BECU location to speak with a BECU representative. To find the nearest BECU office, please visit becu.org/locations.

If you have any questions about privacy, please read our privacy notice at https://www.becu.org/online-privacy-notice.