Thank You for Your Submission

Success Alert

You successfully submitted a payment relief request and should receive a confirmation email shortly.

What to Expect

One of our Specialists will review your request shortly. Once your request is processed, we will send confirmation documents for your loan modification by mail. If our Specialist requires further details, we will contact you by phone or secure email.

  • Day 1: Payment relief request received.
  • Day 2-4: Your payment relief request is reviewed. A Member Assistance Specialist contacts you by phone or secure email if there are outstanding questions or processing issues.
  • Day 5-7: A letter is sent to your address on file stating your request has been processed and the relief option BECU was able to offer.

Thank you for your patience and understanding as we work through the high volume of requests.

Contact Us

800-233-2328, option 1 (or ext. 5987)